Terms of Use

Effective Date: August 2025

Welcome to Wamo Marketplace. These Terms of Use govern your access to and use of our platform, whether as a buyer or seller, and apply exclusively to services provided within the Arab Republic of Egypt. By registering or using our services, you agree to be bound by these terms.

Eligibility

• You must be at least 18 years old and legally capable of entering binding agreements under Egyptian law.
• Wamo currently operates only within the Arab Republic of Egypt.

Account Registration

• Buyers and sellers must provide accurate, complete, and up-to-date information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
• Wamo reserves the right to verify the information provided and request additional documentation at any time.

Use of the Marketplace

• Buyers may browse, search, and purchase products from approved sellers.
• Sellers may list products in accordance with Wamo's policies. They are fully responsible for the accuracy of product information, pricing, stock availability, order fulfillment, delivery, and after-sales service (if exist).

Seller Obligations

• Sellers must comply with all applicable Egyptian laws related to commerce, consumer protection, and taxation.
• Ensure all listed products are genuine, accurately described, and legally permitted for sale.
• Deliver products in a timely and professional manner.
• Maintain a high level of customer service and honor return/refund policies.
• Wamo reserves the right to audit sellers, inspect their listings, or suspend their account for violations.

Prohibited Activities

• Listing or purchasing counterfeit, illegal, or restricted items.
• Using fake identities, impersonating others, or registering multiple fraudulent accounts.
• Attempting to interfere with platform security or operations.
• Violating any applicable Egyptian laws or Wamo policies.

Prohibited Products

• Counterfeit goods
• Stolen items
• Alcohol, tobacco, and controlled substances
• Weapons, explosives, and hazardous materials
• Any item banned by Egyptian law
• Violation may lead to immediate account suspension, legal action, and financial penalties.

Payments, Fees, and Taxes

• All transactions are processed in Egyptian Pounds (EGP).
• Wamo will transparently communicate applicable platform fees, commissions, and VAT charges.
• Sellers are responsible for issuing proper invoices and complying with Egyptian tax laws.
• Wamo reserves the right to adjust fees and commissions with prior notice.

Returns and Refunds

• Buyers may request returns in accordance with Wamo's return policy.
• Sellers must honor returns for defective, damaged, or misrepresented products.
• Disputes regarding returns should be handled promptly by the seller. Wamo may assist in dispute resolution but does not guarantee outcomes.

Dispute Resolution

• Buyers and sellers are expected to resolve issues directly and in good faith.
• Wamo may intervene as a neutral mediator but does not assume liability for transactions.
• Legal disputes shall be governed by Egyptian law and subject to the jurisdiction of Egyptian courts.

Termination and Suspension

• Wamo may suspend or terminate accounts that violate these terms or engage in fraud, abuse, or other harmful activities.
• Users may request account closure at any time, subject to settlement of pending obligations.

Limitation of Liability

• Wamo provides its services on an "as-is" basis and disclaims all warranties, express or implied.
• Wamo is not liable for product quality, delivery failures, or disputes between users.

Privacy and Data

• User data is collected and processed according to Wamo’s Privacy Policy.
• Wamo may audit seller information, transactions, and listings for compliance.

Changes to the Terms

• Wamo reserves the right to modify these Terms of Use at any time. Users will be notified of material changes via the platform or registered email.