Welcome to Wamo Marketplace. These Terms of Use govern your access to and use of our platform, whether as a buyer or seller, and apply exclusively to services provided within the Arab Republic of Egypt. By registering or using our services, you agree to be bound by these terms.
Eligibility
You must be at least 18 years old and legally capable of entering binding agreements under Egyptian law.
Wamo currently operates only within the Arab Republic of Egypt.
Account Registration
Buyers and sellers must provide accurate, complete, and up-to-date information during registration.
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
Wamo reserves the right to verify the information provided and request additional documentation at any time.
Use of the Marketplace
Buyers may browse, search, and purchase products from approved sellers.
Sellers may list products in accordance with Wamo's policies. They are fully responsible for the accuracy of product information, pricing, stock availability, order fulfillment, delivery, and after-sales service (if exist).
Seller Obligations
Sellers must comply with all applicable Egyptian laws related to commerce, consumer protection, and taxation.
Ensure all listed products are genuine, accurately described, and legally permitted for sale.
Deliver products in a timely and professional manner.
Maintain a high level of customer service and honor return/refund policies.
Wamo reserves the right to audit sellers, inspect their listings, or suspend their account for violations.
Prohibited Activities
Listing or purchasing counterfeit, illegal, or restricted items.
Using fake identities, impersonating others, or registering multiple fraudulent accounts.
Attempting to interfere with platform security or operations.
Violating any applicable Egyptian laws or Wamo policies.
Prohibited Products
Counterfeit goods
Stolen items
Alcohol, tobacco, and controlled substances
Weapons, explosives, and hazardous materials
Any item banned by Egyptian law
Violation may lead to immediate account suspension, legal action, and financial penalties.
Payments, Fees, and Taxes
All transactions are processed in Egyptian Pounds (EGP).
Wamo will transparently communicate applicable platform fees, commissions, and VAT charges.
Sellers are responsible for issuing proper invoices and complying with Egyptian tax laws.
Wamo reserves the right to adjust fees and commissions with prior notice.
Returns and Refunds
Buyers may request returns in accordance with Wamo's return policy.
Sellers must honor returns for defective, damaged, or misrepresented products.
Disputes regarding returns should be handled promptly by the seller. Wamo may assist in dispute resolution but does not guarantee outcomes.
Dispute Resolution
Buyers and sellers are expected to resolve issues directly and in good faith.
Wamo may intervene as a neutral mediator but does not assume liability for transactions.
Legal disputes shall be governed by Egyptian law and subject to the jurisdiction of Egyptian courts.
Termination and Suspension
Wamo may suspend or terminate accounts that violate these terms or engage in fraud, abuse, or other harmful activities.
Users may request account closure at any time, subject to settlement of pending obligations.
Limitation of Liability
Wamo provides its services on an "as-is" basis and disclaims all warranties, express or implied.
Wamo is not liable for product quality, delivery failures, or disputes between users.
Privacy and Data
User data is collected and processed according to Wamo’s Privacy Policy.
Wamo may audit seller information, transactions, and listings for compliance.
Changes to the Terms
Wamo reserves the right to modify these Terms of Use at any time. Users will be notified of material changes via the platform or registered email.
